SHORT-TERM STAFF (STS), SENIOR BILLING MANAGEMENT ASSISTANT, TCIS.4

• Grade : STS8 
• Position No. : 50086516 
• Posting Date: 06/12/2025 
• Closing Date : 06/27/2025 

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THE BANK:

Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 81 member states, including 54 in Africa (Regional Member Countries).  The Bank’s development agenda is to deliver financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth. In order to sharply focus the objectives of the Ten Year Strategy (2024 – 2033) and ensure greater developmental impact, five major areas (High 5s), all of which will accelerate our delivery for Africa, have been identified for scaling up, namely; energy, agro-business, industrialization, integration and improving the quality of life for the people of Africa. The Bank is seeking to build a management team that will lead to the successful implementation of this vision.

THE COMPLEX:

The Vice-Presidency, Technology and Corporate Services (TCVP) is responsible for the design, development and delivery of efficient, people-centered, client-oriented, corporate services and information-technology solutions to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services. The Complex provides leadership in the formulation and implementation of Bank’s strategies, policies, controls and approaches on organizational information technology systems, software applications, cyber security, IT support and infrastructure systems. The Complex is also responsible for the management of the Bank’s real estate assets, institutional procurement, language services and business continuity.

THE HIRING DEPARTMENT:

The Corporate Information Technology Services (TCIS) Department’s mission at the Bank is to align the digital strategy and delivery model with the Bank’s business strategy to increase organizational effectiveness by efficiently using emerging technologies and digital transformation. Under the leadership of its Senior Director, TCIS is mandated by the Bank to deliver the best IT services for the Bank’s operations to accomplish its mission of spurring sustainable economic development and social progress in its regional member countries, contributing to poverty reduction.

The Digital workplace Division (TCIS4) is responsible of serving as the “face” of TCIS department and the “one-stop shop” for IT services and provides efficient and effective capability portion of TCIS to ensure clients satisfaction and productivity with service offerings and service levels. The Division resolves all incidents and fulfills all service requests related to IT infrastructure and devices used in the Bank for the purpose of increasing efficiency and effectiveness of business clients. This enhances customer services, insights and satisfaction with improved quality and response of client requests pertaining to IT infrastructure.

THE POSITION

Short Term Staff – GS8 – Senior Billing Management Assistant

KEY FUNCTIONS:

Under the Supervision of the Division Manager, the senior billing management assistant will perform the following:

• Manage the overall Bank’s billing system, this entails receiving invoices from operators and field offices, analyzing and compiling the relevant data for processing.
• Detach individual invoices using Foxit software and distribute them to users for justification and declaration of private calls
• Compile data based on private calls declared by staff and submit it for validation and deduction from their salary.
• Act as the key contact point for issues pertaining to the billing system both from staff and providers.
• Produce monthly reports on the use of communication resources made available to staff
• Administer and manage the staff enrollment platform before any equipment delivery and ensure the traceability of all movements of IT assets at headquarters and in the regions
• Check and ascertain the invoices accuracy prior submission to the billing and administration team for payments. 
• Closely monitor the service provided by telecom operators, which offers the bank a world-class quality of service
• Provide effective assistance to staff and ensure that downtime is minimized
• Make a close follow up of the compliance with the contractual clauses governing the mobile telephone service
• Assist and provide technical support and guidance in telephone service delivery
• Identify and assess equipment under warranty or due for replacement, repair, and take proactive actions with the vendor or local service provider
• Supervise and follow up any work undertaken by the service providers within the Bank’s premises.

COMPETENCIES (skills, experience and knowledge):

• Hold a minimum of a bachelor’s degree in Computer Science, Information Technology, Telecommunications, Software engineering, accounting, finance or a related field. 
• Have a minimum of 6 years of relevant experience in IT support and maintenance services, IT systems administration, Asset management, accounting, financial management and administrative assistance.
• Excellent relationship skills, strong client orientation and good team spirit
• Good written and oral skills in French or English with a good working knowledge of the other language.
• Proof of citizenship or evidence of permanent residency or work authorization in the proposed country of employment.
• Knowledge of Windows 10, Android and IOS.
• Competence in the use of Bank standard software (Word, Excel, PowerPoint and Access). Knowledge of SAP is an added advantage

THIS POSITION IS CLASSIFIED LOCAL POSITION STATUS AND DOES NOT ATTRACT INTERNATIONAL TERMS AND CONDITIONS.

ONLY NATIONALS OF MEMBER COUNTRIES OF THE BANK WHO ALREADY HAVE THE RIGHT TO STAY AND WORK THERE WILL BE CONSIDERED FOR THIS POSITION. THE BANK DOES NOT SPONSOR OR SUPPORT APPLICATIONS FOR WORK PERMITS AND RELOCATION FOR THE POSITION IN QUESTION.

Should you encounter technical difficulties in submitting your application, please send an email with a precise description of the issue and/or a screenshot showing the problem to: HR Direct HRDirect@AFDB.ORG

Applicants who fully meet the Bank's requirements and are considered for interview will be contacted. Only online applications submitted with a comprehensive Curriculum Vitae (CV) and copies of the required degrees will be considered. The President, AfDB, reserves the right to appoint a candidate at a lower level.  The African Development Bank is an equal opportunities employer. Female candidates are strongly encouraged to apply. http://www.afdb.org

The African Development Bank Group (AfDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the Bank does not request information on applicants’ bank accounts. The African Development Bank Group declines all responsibility for the fraudulent publications of job offers in its name or, in general, for the fraudulent use of its name in any way whatsoevera

“Please note that the Bank does not accept dual nationality. Therefore, you are required to declare the nationality you would like to be considered by the Bank throughout your career, if hired. Please upload supporting Government issued IDs such as passport, National Identity Card or Certificate etc.”