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Chief Human Resources Operations Officer


Abidjan, CI

  • Grade : PL3 
  • Position No. : 50106139 
  • Posting Date: 06/16/2022 
  • Closing Date : 07/15/2022 





Established in 1964, the African Development Bank (AfDB) is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 81 member states, including 54 in Africa (Regional Member Countries).  The Bank’s development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth. In order to sharply focus the objectives of the Ten Year Strategy (2013 – 2022) and ensure greater developmental impact, five major areas (High 5s), all of which will accelerate our delivery for Africa, have been identified for scaling up, namely; energy, agro-business, industrialization, integration and improving the quality of life for the people of Africa. The Bank is seeking to build a management team that will lead the successful implementation of this vision.




The Vice-President, Corporate Services and Human Resources, ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services. The Complex leads efforts to digitalize and transform the Bank into a knowledge-driven workforce, promote human resources policies that enhance talent, drive a performance -driven culture, and ensure the competitiveness of the Bank as the employer of choice. The Complex ensures that all Human Resources and Corporate Services are re-aligned to drive greater corporate performance and execution of the Bank's strategic vision and priorities. The Complex is responsible for providing leadership in the formulation and implementation of Bank’s strategies on People, IT, General Services and Institutional Procurements, Language Services, Business Continuity and Health and Safety strategies.





The role of the Human Resources Management Department is to develop and execute a People Strategy, Policies, Processes and Practices that will enable the Bank to achieve its strategic Agenda. Core to the HR Strategy will be the attraction, development, engagement, motivation and retention of a best-in-class workforce.


Within the Human Resources Department (CHHR), Human Resources Operations, Methods & Compliance Division (CHHR.2) is responsible for the administration of the employee lifecycle, management of staff benefits, HR transactional processing, and management of the employee personnel data. Additionally, this Division is tasked for ensuring that HR leverages on the capability of technology to not only automate processes but to ensure full benefits by digitizing processes for efficiency.




The Chief HR Operations Officer will be responsible for supporting the Division
Manager (CHHR2), in the administration of employee related transactions, management of benefits and HR processes. The incumbent will provide consistent, efficient customer service to the Bank’s employees, managers, and HR personnel on the basis of the Service Level Agreement.




Under the immediate supervision of the Division Manager CHHR2, the incumbent will undertake the following Key Responsibilities:


HR Administration

  1. Prepare HR Administration documents relating to regular and short-term staff, Technical Assistants, Secondees, Project Staff and others.
  2. Design templates and letters for staff separation, staff assumption of duty, transfers, promotions, contract renewals, confirmations, leave without pay and staff testimonials.
  3. Coordinate the administration of assumption of duty of Bank staff, Technical Assistants, Secondees, and Project Staff and also the administration of assumption of Staff transfers/Staff movements including Promotions, employment terminations.
  4. Analyze any trends related to the administration of contracts and movement of staff including Technical Assistants, Secondees and Project staff, and present the related reports to management.
  5. Identify areas requiring automation and improvement of HR Administration processes, procedures and forms in view of optimizing the efficiency and reliability of the unit and recommend improvements in processes and documents in other areas impacting the efficiency and reliability of the HR administration.
  6. Monitor Contract renewals/staff probation periods, process staff confirmation and undertake the maintenance of the contract renewals/probationary periods in the Bank HRIS systems.
  7. Collaborate with Legal Officers and units which provide support, advice and assistance in HR decisions related to Contract Administration, Separations and ethical issues including the Staff Council, Ombudsman, Ethics Office and Staff Appeal Committee.
  8. Provide advice and guidance to staff, peers, HR Business partners and managers on matters related to the application of the Staff rules and regulations, Bank policies and procedures, HR administrative issues and Staff Contract administration (Renewal of contracts, Separation, Suspension….).


Records & Data Management

  1. Establish, manage, and keep all HR related staff records.
  2. Maintain oversight of the Sanctions screening process to ensure validity of staff against potential crime warnings.
  3. File and archive all HR related staff transactions (e.g., loans, mortgages, customized evaluation requests for staff and retirees, Sanction Screening, File Requests, etc.).
  4. Administer data analytics and standard HR reports.
  5. Manage self-service requests for standard letters, verifications, and certification.


Benefits Administration

Administer and process staff benefits for active and retired staff, including:

  1. Medical and Life insurance.
  2. Dependency Allowance.
  3. Leave with or without pay and external service with or without pay.
  4. Annual merit and performance-based pay.
  5. Expatriation benefits such as education benefits, Home Country travel, Cost of Living Adjustments (COLA).
  6. Field Benefits (Hardship, Fragile states allowance, etc.)
  7. Probation/Confirmation.
  8. Financial assistance and emergency travel reimbursements, shift allowance, split payments, and salary plan changes.
  9. Performs HR actions such as reassignments, transfers, contract extensions, graduation of dependents from benefits entitlements, etc.
  10. Termination benefits.


This unit also conducts monthly reconciliation of eligibility of benefits with Payroll records, as well as retro payment reconciliations after each pay period. It also conducts related audits such as Dependency benefits, etc.

The Unit also consults with and maintains regular relations with the policy unit regarding changes and new provisions.


Shared Services/Helpdesk

  1. The HR Operations Intake Team is responsible for assisting internal and external clients on HR related queries. The team will provide 24/7 service coverage.
  2. The team will receive calls and requests pertaining to issues such as staff hiring, transfers, Benefits, Performance Management, Organizational Learning, HR systems, Admin Portal, policies relating to conditions of service for consultants and short-term staff (STS), retiree Insurance, etc.


Contingent Staff Processing

  1. Process appointments of consultants and short-term staff.
  2. Recommend rates for new hires.
  3. Handle queries relating to consultant/STS process and policies.
  4. Complete (automated) appointment closure process for consultants and STS.


COMPETENCIES (skills, experience and knowledge):


  1. Hold at least a Master’s degree in Human Resources Management, Business Administration, Information Technology, Auditing/Accounting, Law or other related disciplines.
  2. A qualification in accounting will be an added advantage.
  3. Have a minimum of seven (7) years of relevant practical working experience in a large volume and busy HR Unit.
  4. A relevant and practical experience in Human Resources Management, Staff and Legal counselling will be an asset.
  5. Proactive, solution oriented individual, keen to resolve challenges through innovation;
  6. Ability to implement continual improvement activities to processes, with attention to details.
  7. Ability to multitask, meet strict deadlines and work under a pressure.
  8. Ability to work independently and coordinate with peers and other HR experts in a multidisciplinary multicultural team.
  9. Demonstrates tact and diplomacy in dealing with clients and other team members.
  10. Operational Effectiveness.
  11. Communication.
  12. Problem Solving.
  13. Client Orientation.
  14. Team working and relations.
  15. Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other.
  16. Excellent knowledge of the use of standard desktop software (Visio, Word, Excel, Access and PowerPoint).




Applicants who fully meet the Bank's requirements and are considered for further assessment will be contacted. Applicants should submit a concise Curriculum Vitae (CV) and any additional documents that may be stated as required. The President of the African Development Bank reserves the right to appoint a candidate at a lower level.  The African Development Bank is an equal opportunities employer. Female candidates are strongly encouraged to apply.


The African Development Bank Group (AfDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the Bank does not request information on applicants’ bank accounts. The African Development Bank Group declines all responsibility for the fraudulent publications of job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever 


“Please note that the Bank does not accept dual nationality. Therefore, you are required to declare the nationality you would like to be considered by the Bank throughout your career, if hired. Please upload supporting Government issued IDs such as passport, National Identity Card or Certificate etc.”

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